03 Prevention of Bullying and Harassment
We take a neuroscience-based, preventative, culture-changing view of bullying and harassment as a primary focus. We teach skills that develop practical, real-world, day-to-day respectful and ‘catch people doing something right’ behaviours that ensure bullying doesn’t happen.
This neuroscience-based program covers:
- Understanding differences between performance management, performance appraisal and critical developmental feedback and bullying
- Practical neuroscience of how our brains work and how to apply that in (and out of) the workplace every day
- Everyone has a right to a safe workplace (free of bullying)
- What does/does not constitute bullying? Including up-wards bullying
- Focus both on how people give [regular, daily] feedback as well as how people receive it, as both are critical for building appropriately respectful communication in the workplace
- What are constructive, effective, respectful feedback/performance conversations
- A neuro-scientific look at bullying and feedback
- Address the previous feedback experiences of participants (successes, fears, impacts, what good practice looks like in reality)
- Learn and practice another way of communicating when confronted or needing to have a ‘difficult’ or performance conversation with a colleague/staff
- How to create a positive environment for making conversations and feedback constructive and meaningful
- Involve the participants to learn through demonstration and role plays written specifically in the context of the organisation and group
- Setting expectations, choosing an appropriate setting and getting the preparation right
- Reframing conversations and feedback to more constructive language (while still being realistic and practical)
- Skills for delivering negative feedback and dealing with defensiveness
- Skills and techniques for framing and communicating for a positive outcome
- The program is always customised to not only the organisations exact requirements, but also to each individual group using pre-course participant engagement to get contemporary scenarios relevant to the specific, local workplace
X
