Managing Conflict & Better Customer Service
The course has been designed by extremely experienced, highly qualified and enormously practical and grounded experts with a combination of credentials including: a Doctor of Psychology & Sports Psychology, 3 highly qualified mediators and negotiators (two with law qualifications, one Harvard trained), 2 are qualified...
What People Say
"Throughout the day conflicting scenarios occur and to be able to manage or help with these tools there is a definite benefit"
Participant, Housing NSW
"Presentation was well delivered....Read More
What It Achieves
- NSW Public Sector Capability Framework: this course covers capabilities which includes, Commit to Customer Service, Influence and Negotiate, Display Resilience and Courage, manage Self, Communicate Effectively and Work Collaboratively
- Learn how to diffuse tension and...