The course is applicable to and can be adapted to a wide range of scenarios, from front line client/ counter/ customer service staff to field operatives in a range of roles.

The course has been designed by extremely experienced, highly qualified and enormously practical and grounded experts with a combination of credentials including: a Doctor of Psychology & Sports Psychology, 3 highly qualified mediators and negotiators (two with law qualifications, one Harvard trained), 2 are qualified...

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What People Say

"Throughout the day conflicting scenarios occur and to be able to manage or help with these tools there is a definite benefit"
Participant, Housing NSW

"Presentation was well delivered....

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What It Achieves

  • NSW Public Sector Capability Framework: this course covers capabilities which includes, Commit to Customer Service, Influence and Negotiate, Display Resilience and Courage, manage Self, Communicate Effectively and Work Collaboratively
  • Learn how to diffuse tension and...
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Contact us online now or call us on (02) 7901 5618