This course details practical mediation based skills that can be applied to every-day use in the workplace. This course focuses on resolving difficult situations and turning them around - Turning conflict into a powerful tool that drives and improves performance in the workplace.

Conflict can be a healthy and beneficial part of a working relationship, and with the tools to utilize feedback, conflict can be transformed into constructive feedback. Looking at how to approach conflicts and disputes and what causes them to develop our Coaches can show the best way to resolve conflict is in a variety of situations.

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What People Say

What It Achieves

  • NSW Public Sector Capability Framework: this course covers capabilities which includes, Influence and Negotiate, Display Resilience and Courage, manage Self, Communicate Effectively and Work Collaboratively
  • Understand what conflict is and how to defuse conflict
  • Know...
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